Find answers to common questions about LionWP plugins, licensing, and support.
📦 Getting Started
How do I install a LionWP plugin?
Download the plugin ZIP file from your email or My Account page
Go to WordPress Admin → Plugins → Add New
Click "Upload Plugin" at the top
Select the ZIP file and click "Install Now"
Click "Activate" after installation
Where do I find my license key?
Your license key is sent to your email immediately after purchase. You can also find it in your My Account page under "Licenses". Lost your key? Use our License Recovery tool.
How do I activate my license?
After installing the plugin, go to the plugin settings in your WordPress admin. Find the "License" tab, enter your license key, and click "Activate". Premium features will be unlocked immediately.
Yes! We offer a 30-day money-back guarantee on all purchases. If you're not satisfied, request a refund from your My Account page or contact us. No questions asked.
Is the free version really free?
Yes! Our free versions are 100% free forever with no hidden costs, no trial periods, and no credit card required. Premium adds advanced features, more site activations, and priority support.
How do I cancel my subscription?
Go to My Account → Subscriptions → Cancel. Your premium features will remain active until the end of your billing period. You can reactivate anytime.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express). All payments are processed securely through Stripe.
🔌 Plugin Questions
LionSEO: How do I connect Google Search Console?
Go to LionSEO → Search Console and use the 1-click email verification. Enter your Google account email, and your site will be automatically verified with Google Search Console.
LionSEO: Why isn't my sitemap working?
Go to Settings → Permalinks and click "Save Changes" to flush rewrite rules. Then try accessing your sitemap at yoursite.com/sitemap.xml. If it still doesn't work, check if another SEO plugin is conflicting.
Lion Backup Pro: What's free vs. paid?
Full-site + database backups, one-click restore, and local storage are free forever on 1 site. Incremental backups, remote storage (Google Drive, Dropbox, S3, OneDrive, pCloud, FTP), scheduled backups, and encryption require a Pro license - starting at €34.97/year, 50% cheaper than UpdraftPlus Premium.
Social Share: Will it slow down my site?
No! Lion Social Share is optimized for performance. Unlike other social plugins, it doesn't load external scripts from social networks. All buttons are rendered locally for maximum speed.
Social Share: Why don't I see share counts?
Twitter/X removed their share count API in 2015. Share counts are only available for Facebook and Pinterest due to API limitations. This is an industry-wide limitation, not specific to our plugin.
⚙️ Technical Questions
What are the system requirements?
WordPress 5.0 or higher
PHP 7.2 or higher (PHP 8.x recommended)
MySQL 5.6 or higher
Are your plugins compatible with page builders?
Yes! All LionWP plugins work with Gutenberg, Elementor, Divi, Beaver Builder, and all major page builders.
Do your plugins work with caching plugins?
Yes! Our plugins are compatible with WP Rocket, W3 Total Cache, LiteSpeed Cache, and other popular caching plugins. After making changes, remember to clear your cache.
How do I get support?
Visit our Help Center or contact us directly. Premium users get priority support with faster response times. We typically respond within 24 hours.
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