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Frequently Asked Questions

How do I install a plugin?

Download the plugin ZIP file, go to WordPress Admin → Plugins → Add New → Upload Plugin, select the ZIP file, and click Install. Then activate the plugin.

Where do I find my license key?

Your license key is sent to your email immediately after purchase. You can also find it in your My Account page or use the Lost License recovery.

How do I activate my license?

After installing the plugin, go to the plugin settings in your WordPress admin, find the License tab, enter your license key, and click Activate.

Can I use one license on multiple sites?

It depends on your plan. Monthly plans are typically for 1 site, Yearly plans include multiple sites, and Lifetime plans often include unlimited sites. Check your license details.

Do you offer refunds?

Yes! We offer a 30-day money-back guarantee on all purchases. Request a refund from your My Account page or contact us.

Is the free version really free?

Yes! Our free versions are 100% free forever with no hidden costs. Premium adds advanced features, more sites, and priority support.

🔌 Plugin FAQ

LionSEO: How do I connect Google Search Console?

Go to LionSEO → Search Console and use the 1-click email verification. Your site will be automatically verified with Google.

LionSEO: Why isn't my sitemap working?

Go to Settings → Permalinks and click Save Changes to flush rewrite rules. Then try accessing your sitemap at yoursite.com/sitemap.xml again.

Social Share: Will it slow down my site?

No! Lion Social Share doesn't load external scripts from social networks. Share buttons are rendered locally for maximum performance.

Social Share: Why don't I see share counts?

Twitter/X removed their share count API in 2015. Share counts are only available for Facebook and Pinterest due to API limitations.

Under Construction: How many templates are free?

3 templates (Developer, Minimal, LionWP) are free forever. The remaining 27 templates and 17 Pro page icons unlock with a single €14.97 lifetime license - no subscription.

Under Construction: Why aren't launch emails sending?

Lion Under Construction sends emails through WordPress' built-in wp_mail() function, which many hosts don't deliver reliably. Install Lion SMTP to ensure subscriber and launch emails actually arrive.

Lion SMTP: Which mailers are free?

Other SMTP, SendGrid, Mailgun, and Brevo are free forever. Gmail, Outlook/Microsoft 365, and Amazon SES connections require a Premium license (€14.97/mo, €50.97/yr, or €81.97 lifetime).

Lion SMTP: I get an "SSL certificate verify failed" error

This usually means antivirus software (e.g. Avast Web/Mail Shield) or a corporate proxy is intercepting the connection with its own certificate, not a problem with your SMTP settings. Click the "Disable SSL Verification & Retry" button that appears under the test result, or toggle it manually under General → Advanced.

Lion Backup Pro: What's included for free?

Full-site + database backups, one-click restore, and local storage are free forever on 1 site, no license required. Incremental backups, remote storage, scheduled backups, and encryption require a Pro license - starting at €34.97/year, 50% cheaper than UpdraftPlus Premium.

Lion Backup Pro: Where are my backups stored?

By default, backups are stored locally on your server. Go to Lion Backup Pro → Remote Storage to connect Google Drive, Dropbox, Amazon S3, or FTP for automatic off-server copies.

Lion File Manager: Is it really 100% free?

Yes - browsing, uploading, downloading, copy/cut/paste, rename, delete, search, and the Get Info panel are all included at no cost, with no license or account required.

Lion File Manager: Can it access files outside my WordPress install?

No. Every file operation is validated against your WordPress root folder before it runs, so Lion File Manager can never read, write, or delete anything outside your own site - and sensitive files like .htaccess can never be overwritten through the tool.

Lion Debug Tools Dashboard: Is it really 100% free?

Yes - the full-site error scan, live debug log viewer, plugin conflict detection, Site Health checks, and system info report are all included at no cost, with no license or account required.

Lion Debug Tools Dashboard: Why isn't the scan finding anything?

The scan reads your site's debug.log file, which only gets written to if WP_DEBUG_LOG is enabled in wp-config.php. If nothing shows up, open the Debug Scan page in the plugin - it detects this and shows you the exact code to add to wp-config.php to turn logging on.

Lion Cache: Is the free version really free forever?

Yes - full-page static caching, minify HTML/CSS/JS, GZIP, browser caching, CDN and Cloudflare integration, cache preloading, and WP-CLI support are all included at no cost, with no license required.

Lion Cache: How is it different from WP Fastest Cache?

Lion Cache uses the same advanced-cache.php drop-in technique as premium plugins like WP Rocket, which works on Nginx and IIS hosting too - not just Apache like plugins that rely purely on .htaccess rewrites. Premium is also priced 30% below WP Fastest Cache Premium's own lifetime plans.

Lion Cache: How do I activate my premium license?

After purchasing, go to Lion Cache → Get Premium in your WordPress admin, enter your license key under "Already purchased?", and click Activate License. Premium features unlock immediately.

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